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Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. What are my options?Īs of October 2, 2017, you can no longer redeem your Groove Music Pass. I bought a Groove Music Pass and haven’t redeemed it. If your payment instrument on file didn't support refunds, Microsoft provided 120% of that prorated amount in a Microsoft gift card. If your subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft provided you with a prorated refund from Decemonwards (if we could issue a refund to your credit card/payment instrument on file). I was a monthly Groove Music Pass subscriber. If we couldn’t refund your payment instrument on file, Microsoft provided 120% of that prorated amount in Store credit. If you canceled your subscription after 30 days from the start of your subscription, we gave you a prorated refund (if we could issue a refund to your credit card/payment instrument on file). If we couldn’t refund your payment instrument on file, we provided 120% of that amount in Microsoft gift card value.

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If you canceled your subscription within 30 days of the start of your subscription, we gave you a full refund if we have your credit card/payment instrument information and it supports refunds. If you canceled your annual Groove Music Pass subscription before December 31, 2017, then: If we were unable to refund your payment instrument on file, Microsoft provided 120% of that prorated amount in a Microsoft gift card in your Microsoft account to spend at the Microsoft Store. If your Pass subscription extended beyond December 31, 2017, then by February 1, 2018, Microsoft gave you a prorated refund from Decemonwards (if we were able to issue a refund to your credit card/payment instrument on file). Your recurring annual Groove Music Pass continued through December 31, 2017.

I pre-paid for an annual Groove Music Pass. The Music Pass provided you with a streaming service of songs you didn’t need to own locally to play, as well as editorial playlist recommendations and the ability to create your own playlists. Groove Music Pass content was music and music videos that could be streamed or downloaded during your Groove Music Pass subscription. If your purchased music was downloaded, you’ll still be able to listen to it. On December 31, 2017, the option to stream, purchase, and download music from Groove Music was discontinued.

#Spotify contact us update

We’ll continue to update the Windows 10 Groove Music apps for PC, Xbox, and Windows Phone so you can play your purchased music. What's happening to the Groove Music app?

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The Windows 10 Groove Music apps for PC and Windows Phone will continue to play all the music you’ve purchased and downloaded but will no longer stream or play any Groove Music Pass content.

The Groove Music Pass streaming service was discontinued on January 1, 2018. We’ll continue to update the Windows 10 Groove Music app for PC, Xbox, and Windows Phone so you can play and manage the music you’ve purchased and downloaded to these devices, but the app will no longer stream or play Groove Music Pass content. If your Pass subscription went beyond December 31, 2017, we will give you (or already gave you) a prorated refund or a Microsoft gift card (see timing details below). On January 1, 2018, the Groove Music Pass streaming service was discontinued. We know that access to the best streaming experience, the largest catalog of music, and a variety of subscriptions are top of your list. On October 2, 2017, we announced that we'd be partnering with Spotify to bring the world’s largest music streaming service to you.

#Spotify contact us android

Revised on June 1, 2018, upon announcement of the discontinuation of the Groove Music iOS and Android apps.